Service department is excellent. B. j. Pierce should run all service departments. The guy is spot on when it comes to service.
We were traveling thru Louisville and had issue with car, stopped in with no appointment and they were able to squeeze me in right away and get me on my way quickly so we could get home. Great service and friendly service department! Would highly recommend!
Had a wonderful experience. Nice, friendly staff, very knowledgeable.
Mw wife and I recently went into Oxmoor Ford Lincoln in regards to purchasing a 2018 Ford Escape SE 4WD. We had previously done our research online and picked out the the vehicle we wanted. We were unable to see the vehicle for more than a week due to conflicts with our schedule. However, I was able to communicate with Oxmoor Ford Lincoln and let them know the day and time we would be there. When we arrived Dan Williams was waiting for us. He had printed out our online conversation. He established rapport from the onset and truly made us feel welcome. Dan also had the Escape ready for us to test drive. I was very appreciative of the military discount I received. Dan worked with us to ensure we walked away with a good deal. We will definitely purchase another vehicle from Oxmoor Ford Lincoln in the near future. Tony Bowers
Jim Holt, service advisor, was extremely pleasant, efficient and thorough in handling my service appointment. The Service Department is always a good experience for me, going above and beyond to get you in and out quickly.
Went in for a recall notice, and the time spent there was less than half than was anticipated. Staff was professional and down to earth! Will definitely be taking all my service requirements here!
The sale went smooth as silk and my salesman, Steve, was excellent to work with.
my last oil change the check engine light came on and my 2017 escape was running hot checked coolant and it was very low no pleased with service
Marlene listens and always provides excellent service on my Town Car, and has done so for many years. She would be an important reason I would look to buy another Ford product if I were ready to trade.