Testimonials
10 I appreciate how you Thank you for taking care of me. Jason and his team are very good people. Communication and support was so important. I will definitely spread the word
Great service. Fast, friendly and thorough. Loved the video provided showing what was looked at and the status of each item checked.
Dontae is excellent to work with! Service techs did really good work on my car.
Fast friendly service with relatively easy process for making appointments. A car wash would be a good benefit.
They did my oil change and used my coupon but they rotated my tires and 1 tire has 2 nails in it and no one said nothing. In fact I'm getting on the road and that is not safe with such a big nail on it.
Confused!?? It was a 'recall', but didn't replace or fix anything. Hard to schedule an appointment, can't 'speak' to anyone. Shouldn't be difficult.
Very ontop of my concerns Kept me updated and very ontop of my problem Daron, who was my service rep was very respectful patient and gave me all the information I needed to know about my car and what he was going to do about it the timeframe and when approximately I could get the car back, he was very professional considerate and patient with me so I could understand exactly what was going to happen and how long it was going to take I have always trusted Oxmoorford, but I'm also older and ungrateful that I know where ... Read More DealerRater - Sep 26, 2026
My advisor was really nice and professional and went out of his way to help us!
I appreciated the dealership reaching out to me to schedule all the recalls on my car. I was very pleased that the tech came to my home to make the repairs.
All were very attentive to my concerns. Every employee is consistently polite and professional. The courtesy pick up service is top notch.
Quoted me a price on a new tire to replace damaged tire. Didn't like the price but they still filled up my tire with air and it was a great experience
Quick, professional, loved they came to my work, respectful. The gentleman was very nice, especially because he had to come out a second time since I forgot about my appointment the first time ?????.
I received absolute exceptional service with Dontae! The whole experience was wonderful from the time I arrived to when I picked my vehicle up.
Simple oil change took 2.5 hours with an appointment! Ridiculous, especially considering they said it would only be an hour max when I checked in.
I am a returning customer so that pretty much sums it up. The process was very efficient. I did not feel pressured but was also already pretty decided in what I wanted.
It was extremely convenient. Oxmoor Ford made it easy to schedule. Bryan was on time and topped off my fluids.
Truck was towed in and sat in the parking lot for a week. Talked to service manager Jason who said that he would bring it in. Several days later, Oxmoor could not get approval for warranty work. Oxmoor fixed vehicle anyway which was greatly appreciated.
The technician was very friendly and knowledgeable. It was nice to be able to take of the recall at my home.
Good timely professional service.Service was high quality. Notice of vehicle required service was accurate and quick.
Good job good job, good job, good job, good job, good job, good job, good job
Explained exactly what was wrong with truck and promptly fixed it. Great experience. Good job
Tire replacement was prompt and affordable without any unnecessary work that was not indicated. An overall check on the vehicle was also performed at no charge.
I wish I could remember the guy's name but he was very friendly and shook my hand when we met. He asked for my key and told me what he'd be doing and that I could wait inside my home and he'd knock when he was done. Sure enough, he did. Overall, great experience, and I hope this compliment gets back to the gentleman that helped me!
Service explained System update too long Courteous, polite service Thankful for hot beverages and water in waiting area
I called the day before. To make sure a recall part was available for my mustang, they said it was. I also had an oil change, but the recall part was not in stock. So they didn't fix it
Easy scheduling. Good rental car set up. Good updates on progress. Easy pick up and check out.
Very clean, and professional. I felt as if I mattered; extra care was given to my needs. Customers are important, and we like to be treated as such ??!
Overall the service was fine once they were able to complete my work. I needed a software update that could not be completed at my original appointment time. After showing up I had to reschedule. I asked about a shuttle or ride option as they had to keep my car. I was told they normally offer this but the person called out that day. Rest of my experience was fine but left room for improvements.
They were friendly. Waiting area and restrooms were clean Completed in a shorter amount of time I was initially told it would be completed
Daron is always so helpful, efficient, and such a pleasant person to work with. Daron always explains any service needs and the work is completed on time as promised.
I came to this dealership from out of state for a special used car that I saw online thru CarFax. My interaction with the sales team was great and a tentative deal was achieved before I made the drive. When I arrived, I saw a beautiful dealership with friendly and welcoming staff members who were very helpful and accommodating! I have bought and leased a whole lot of vehicles through the years and this was one of the best experiences I can ever remember. I would definitely recommend this place and would make another long drive to buy something there ... Read More Google - Sep 20, 2026
Service visit was very easy to navigate with Daron and he went out of his way to make sure it was a positive experience. I really appreciate all of his help.
Had issue with navigation and phone not connecting. Techs would not take 5 minutes to look at issue.
Had a problem with navigation working. Went there, explained my issue to Jeff. Jeff said it needed to be diagnosed, make an appointment for drop off could be 4 days. Made appointment for the following Friday, I dropped the truck Thursday evening. Get a phone call Fri 7:55 AM saying they were getting their phones to connect, it's my phone with the issue. We could have figured this issue out in 5 min if he would have walked over checked. The time it took him to put my info in for the appointment, y'all could have figured that out.
so so other then getting screwed on my purchase its ok BUT i will never buy again from oxmoor ford. i paid with the purchase for 4 oil changes/services. as a 100 percent disabled vietnam vet i do not drive much. when i brought the car in for a svc i was told that offer had expired. that was not the deal!!!! to prove my driving statement, the car is almost 6 years old and i just turned 18,000 miles.
Great It was a great experience and he followed up with everything that was needed with the vehicle.
They always take care of all my needs. Very helpful and finding the right vehicle for me
All good thanks thay are taking care and keeping happening nice job nice work nice smile nice service thanks
I leased a vehicle. A few weeks later, my husband purchased a used vehicle outright It's already been back in service twice. The staff are incompetent and do not have the knowledge required to address concerns. We were advised that my license plate would arrive prior to my temp tag expiring. That was inaccurate. We were told we had to register in Indiana. That was incorrect. They provided an unsigned lease, which couldn't be utilized by the BMV to complete my registration. I will NEVER purchase from this dealership again!
Quick and easy. Polite and very good guys at the counter. Always get my work done here.
I was very impressed with Ashley and the service team at oxmoor ford , thanks for the great job !
They fixed my power steering fluid and got me diagnosised instantly and fixed the same day.
Very responsive and fixed the root cause of the issue. I am very pleased with my experience
I have been a customer for over 7 years and have always had great service.
Very pleasant experience The contact person was very pleasant to work with. I was glad the recall could be done at my home.
It was great. It was efficient. Ashley was great for me. Without Ashley it may not have been a great experience idk
Poor communication, poor follow up, quoted one price and at check out was told something different. Check out girl was reading a book when we walked up to pay and when I said it was a different amount said oh well.
Response to rebate repair request was prompt, courteous, and convenient. Work was done quickly and communication was excellent.
Time and time again Austin Sharp does nothing short of making the car buying experience quick and easy, again, he is the sole reason I keep coming back to Oxmoor. Yall got a good one with Austin.
Jeff was very nice. Work went according to plan. Every thing worked out fine. Thank you.
Although the process took a little longer than expected, the customer service was fantastic. The job was done right which made it all worth the wait.
I went in with a slow leak in my tire alert. Ashley was very honest about my options. She found a giant nail and was able to patch the tire. I have always had a positive experience with Oxmoor Ford and I will continue to trust them with any future maintenance.
After routine maintenance. I identified a couple of days later a tire going flat and lug nuts that were not tightened on my driver side front tire while driving.
Overall OK but Service Writer was not paying attention and not customer oriented. In general a very laid back no cares group.
The oil change went well but when I got the car home, the engine light came on. Took it back this morning & the service department fixed it.
She was patient and polite! She was consideraste of my time and the potential cost of maintenance.
I went in for a diagnostic, no one ever called me until I called 17 days later, they bypassed me and went directly to our fleet accountant for payment, when I was never told what the issue was with my vehicle
After a second and third chance it is obvious this service department has no interest in using the correct equipment or training their personnel. Brought vehicle for a simple tire balance, they did not do the work, then claimed they were untrained on the equipment. Do yourself a favor and go elsewhere.
Amazing service great job! Friendly advisors. Keep up the good work. Thank you for everything
Oxmoor ford is always my go to for service! Great experience every single time! Highly recommend!
(Translated by Google) A very good experience. I went in with a few questions and left happy with my new car. I was helped by Eduardo (Eddi), the best agent I could have found. He's bilingual and answers your questions in both Spanish and English. If you need to buy a car, don't hesitate to go to OXMOR; I assure you, you'll leave satisfied and happy.
(Original)
Muy buena experiencia,llegué a por unas preguntas,y he salido feliz,con mi auto nuevo.Fui atendida por Eduardo(Eddi),el mejor agente que pude encontrar.El chico,es ... Read More Google - Sep 14, 2026
Eduardo (Eddie) is the best. Bought 2 cars from him, super easy and kind. I will recommend him to everyone I know.
Not sure if tires were ACTUALLY rotated as the sensors are still showing the same readings they had BEFORE they rotated my tires. Was told I could bring it back in which is a pain.
Brandon was very professional and a great service agent. He communicated with me by text and kept me informed and updated. I also had my granddaughter take my car in, and she stayed while the car was being serviced. She also stated Brandon was great. Thank you, Oxmoor Ford service center is great.
We received excellent customer service from Eduardo Garcia. He made our car purchase very easy! I would shop at this dealership again! Also access to car insurance rates at the dealership that is a win win!
Advisor Jeff was very prompt and professional and willing to wander any questions I had
Oil change Very friendly, knowledgeable and polite and a pleasure to work with Keep me updated when car was ready
They took good care of my car! Brandon was very polite as well as professional.
I needed a new car ASAP and Austin was very helpful. I went in thinking I was going to look at 2 certain vehicles, but during my test drive he was asking me about my preferences and needs, and let me know about a trade they got in that morning. It was exactly the perfect fit for me. Any question I asked he answered and did not make me feel like I was asking too many questions. I would 100% recommend him to anyone looking for a car at Oxmoor Ford 😁
Bought my car 3 years ago and my back up camera still is upside down...had a few issues
Dealership phone experience was good Young lady was very nice and helpful Knowledgeable, pleasant, efficient
Easy to schedule mobile service for recall Tech was quick and able to everything right in my driveway
Amazing people to deal with Great overall experience fast and easy Would recommend other people to bring their vehicles in
They done an amazing job with helping me find a vehicle. I would recommend them to friends and family
I had a service engine light come on. I called the service center to make an appointment. Dontae had me drop it off to see what was wrong. They ran a scan and found the problem. They had me fixed in a timely manner. It runs like new.
First time using the valet service it was great! They were very communitive and I liked my video of tires and air filter
Did not like that they want to keep my car For 4 to 5 days then run diagnostic don't know why I can't make appt in. 4 or 5 days than maybe have To keep over Night not counting time needed to fix anything I know you all work at car dealership so can just get another car to drive But my job requires me to travel these a little problems just feel like nobody there is thinking of the customer
My experience following the purchase of my vehicle has been incredibly disappointing and has continued to create unnecessary problems, expenses, and frustration.
For context, I purchased a 2025 Lincoln Navigator Reserve. At the time of purchase, I was told the vehicle would be delivered to me within three business days after signing the paperwork. That did not happen. I did not receive the vehicle for approximately another week, and during that time there was virtually no proactive communication from the dealership. I had to continuously reach out myself for updates, and when I did, I was repeatedly given conflicting information about ... Read More DealerRater - Sep 10, 2026
The nicest, easiest, most thorough, and fastest service from start to finish! The waiting room was accommodating too!
This dealership had always don’t well for me. The most recent time was no exception as advisor Jeff kept me informed. They were quick to get to the issue and let me know costs prior to doing the work.
Ashley ordered the wrong tires. She failed to link my ford rewards account costing me $85 in savings then stated I would need to call ford and proceeded to provide me the wrong phone number to call.
Austin Sharp is the best! He supported my spur of the moment change of vehicle selection without hesitation. Answered our questions with intelligence and courtesy. Austin and his Ford team have our return loyalty.
Professional, friendly, caring, listened. Service was performed in the time initially stated - I liked the video of the review of my car. I can refer to that later
Oxmoor Ford and its Sales Staff are great to handle your new or used car needs!
In and out no hassle. Jeff was very informative regarding issues you guys didn't even look at.
From getting to the dealership and out Ashley made sure the process was simple and easy. She explained everything and made sure the car was taken care of. The waiting area was good with drinks.
They were professional and courteous and through I was very satisfied and would use them again
I appreciated them coming to me for a recall issue The tech was very professional and knowledgeable
Love the valet service. Great job! Made it so easy for me I appreciate it
Great experience, clean, waiting room Ashley straight to work with very enjoyable experience. blah blah blah blah blah. Why do you make me add more to what you're saying you should be happy that we're killing this out
Great experience when I purchased the truck, great experience when I took it in for a recall.Jeff was very courteous and I was very pleased.
Performed service as indicated. Kept me informed of progress. Had to get parts for the repair and notified me appropriately.
The dealership is never easy dealing with at all. Always chaos Nothing else to say
Prompt efficient service. Service advisor was courteous and efficient. We had a good experience overall.
This time everything went pretty good expect when I came to check out. The lady was staring at her phone and looked disappointed when I came to check out. When I told her my vehicle was up front she told me they wouldn’t do that. I said ok and waited. Then someone walked up to me and said they couldn’t find my vehicle. That’s when I told him it was parked inside like I told the lady at check out. He apologized. I told him no problem and left.
Oxmoor Ford is over an hour drive for me with several dealerships in between. I go there because they are that much better.
Ashley was very helpful when I brought my new car for a first oil change
The service was quick, and Dontae offered to open the door and bring the car over to me since I was on crutches.