i worked with john on 4 cars out of 6 car i got from oxmoor. 2 broncos a ranger last one a f150 . looking a a ranger raptor next

originally brought my vehicle in evening of 9/16 and requested a service check, a battery check and replaced if needed, a tire rotation and for 5 different recalls to be addressed. When I came to pick up vehicle on 09/18 was told for the first time that all recalls couldn’t be completed because Oxmoor didn’t have the parts. I was not told when I scheduled appointment or when I dropped the vehicle off. They DID NOT do tire rotation or battery check. Daron was my service advisor and was extremely rude to me when I picked up my vehicle on the 18th. I tried to get this resolved while I was there but left as an unhappy customer. When I received the request for review, I chose not to leave one because I didn’t want to advertise my disappointment with my incompetent Ford service advisor. He may know something about vehicles, but he lacks customer relatability and common curtesy traits. On 9/22 my vehicle would not start. My first thought was it’s the battery and if Ford Oxmoor had completed my requested service, this would not have happened. I phoned Oxmoor Ford Service Director, and he was very apologetic and accommodating. He sent a team to pick up my car, remedied my problem, and had my vehicle returned all in same day. Today took my vehicle somewhere else for oil change and tire rotation and was told it was reported to CarMax that these services were recently completed by Ford Oxmoor. While trying to get this straightened out, again had to deal with Daron because he is my assigned service advisor. He is the only reason I’m leaving this review. He is supposed to be an advocate for the customer to the service department. He is extremely rude and condescending and should not be working in direct interaction with the public.

Very pleased, as always. Keep up the work team. Having the waiting area is very helpful.

Had an overheating problem. They did a diagnostic and couldn't find anything wrong. I suggested they change the thermostat. No issues since.

Very friendly! Fast ! And efficient! I always feel confident bringing my vehicle to Oxmoor Ford! Thank you!

10 I appreciate how you Thank you for taking care of me. Jason and his team are very good people. Communication and support was so important. I will definitely spread the word

Great service. Fast, friendly and thorough. Loved the video provided showing what was looked at and the status of each item checked.

Dontae is excellent to work with! Service techs did really good work on my car.

Fast friendly service with relatively easy process for making appointments. A car wash would be a good benefit.

They did my oil change and used my coupon but they rotated my tires and 1 tire has 2 nails in it and no one said nothing. In fact I'm getting on the road and that is not safe with such a big nail on it.

Confused!?? It was a 'recall', but didn't replace or fix anything. Hard to schedule an appointment, can't 'speak' to anyone. Shouldn't be difficult.

Very ontop of my concerns Kept me updated and very ontop of my problem Daron, who was my service rep was very respectful patient and gave me all the information I needed to know about my car and what he was going to do about it the timeframe and when approximately I could get the car back, he was very professional considerate and patient with me so I could understand exactly what was going to happen and how long it was going to take I have always trusted Oxmoorford, but I'm also older and ungrateful that I know where I can go to get my car repaired. Thank you.

My advisor was really nice and professional and went out of his way to help us!

I appreciated the dealership reaching out to me to schedule all the recalls on my car. I was very pleased that the tech came to my home to make the repairs.

All were very attentive to my concerns. Every employee is consistently polite and professional. The courtesy pick up service is top notch.