Overall was very satisfied with the experience. I knew what I wanted, I shopped for it and found it online, and my salesman John let me test drive one that was on the lot and we were able to secure the exact one I found in transit with a deposit. When the truck arrived, the process from walking in the door to leaving was literally so quick. More like an assembly line to get you in and out than I had experienced in the past with when purchasing vehicles. When signing the finance papers it, they were just put in front of me to sign. No real explanation what I was signing, so thank goodness I took the time to look because they tried to squeeze Gap insurance in on me, even when I told them I wasnt interested. Overall it was a good experience. I knew what I wanted and I got it. I would recommend this location to anyone shopping for a vehicle. Just take YOUR time, ask questions and read.

Great people to interact with always ready to assist where possible, very knowledgeable and customer friendly

Service was completed quickly. Everything was done as I asked. Everyone was very helpfull and polite.

Friendly and helpful, they were eager to assist us in getting the deal we needed for our new car.

Camden Cash was great. He had me in and out and was straightforward about everything. I would recommend everyone I know to come see him.

Very fast getting me and out. However, when I called to ask how much to change the battery, I was told around $250. It came out to $387?!?

We were very happy with our whole purchase experience. Edward was an excellant sales person.

Great experience with extra effort required on their part—I called and spoke with salesman from Alaska and worked out a fair trade based on picture of my trade in—then had wife with POA drive from out of state to complete the deal—alot of variables to my particular deal and went off without a hitch— great communication with their staff and no surprises —deal was great experience and will recommend them in the future. Thanks for the experience

I always take my cars to the dealership I purchased them from to have them serviced. When I go to Oxmoor Ford with my car, I walk away feeling confident in the work Anthony (the person I usually request) has done and he always explains the whats and whys in a clear and concise manner. Perfect, no. Good experience almost always. Also, shout out to Dontae! Both of these gentlemen make you feel respected, important and appreciated. Good job!

Great customer service. Would not take my Ford for service anywhere else. Very satisfied at Oxmoor Ford.

Oxmoor Ford service is great. They get you in and out quickly. I won’t take my vehicle anywhere else to be serviced. I know that I will get superior service every time.

Everyone there was fabulous to work with! Excellent service which made the entire process extremely easy and enjoyable.

My appointment was at 10am and was on the road by 11am! I was greeted by Tammy with a smile and professional manner. Definitely will be a repeat customer!

Excellent communication and 5 star customer service . I would definitely come back here .Highly recommended

Eduardo was great. Knowledgeable, personable, and helpful. Worked hard to get us a good deal.

I came to Oxmoor Ford because I knew the sales manager from another dealership where he sold me my first Ford SUV. I was treated fairly at Oxmoor Ford by Courtney Maiden (Manager) and sales consultant Austin Sharp. I look forward to enjoying my 2025 Explorer and dealing with them in the future! I was able to make the deal and have my new SUV the same day.

I have always been pleased with the service I have received at Oxmoor Ford. The service advisor was professional and courteous.

Had a positive experience buying a '22 GT500 over the weekend. I worked online and via text with Makayla Gay on all the pre-visit numbers and info and with George Oakes from sales when onsite. Both of them delivered top tier service and customer care, getting me all the information I needed to know and price where I wanted it to make the buy decision. The showroom and lot were super clean and the entire staff I was able to work with was super professional. A++

Ford extended warranty was worth every penny! Staff very professional and took care of issues.

Was able to find my car so quick! Eduardo was very nice and never made me feel pressured! He gave me all the information I needed, and answered all my questions.

All employee's I came in contact with were very professional. They went out of their way to make sure we were comfortable. Great experience. Would do it again.

Ahmed is the best sales person I have ever worked with! He is an excellent communicator without being pushy.

Everything was good. The only complain I do have is why the scan can not be done during normal service. I as many other customers would appreciate a complete diagnostic if at the moment of normal service the people from the dealership notice something wrong.

I appeciated that Brandon listened and was concerned about all my issues. I have been there before.

Unparalleled Service!! Words can't adequately convey our gratitude to the entire Oxmoor Ford Team. I'm a year late submitting this review, but in July of 2023 we were traveling to Wisconsin from North Carolina with one of our daughters and her 3 children after my mother suffered a stroke. Our Kia van developed mechanical issues and after milking it down the highway we rolled into the Kia dealership looking for help in the way of either a repair or an outright purchase only to be snubbed, stalled and distracted by the sales staff and management. Noticing a Ford dealership just down the road we rolled over to them to seek assistance. The difference between the 2 dealerships couldn't have been more stark. Once I explained our situation to the maintenance manager, he informed us he wouldn't be able to make repairs in a timely manner but he did immediately start making calls on our behalf. From this point on it was as if the entire organization was in our corner and that we were the only customers they had to care for. The TV in the lobby was changed to movies and shows for the kids, everyone was given bottles of cold water and they started bringing in vehicles that would meet our needs from several of the other Oxmoor dealerships to accelerate the process of getting us the help we needed to get back on the road. While we were looking at and test driving different vehicles they were concurrently setting up financing, assisting with gathering data for insurance and developing an estimate on our trade in (which they were more than fair with). About 4 hours after our arrival we departed the dealership with our new (to us) 2021 Ford Expedition. So if you are ever in the area of Western Kentucky and need help getting on the road, do not hesitate to go to Oxmoor Ford. Those folks are Rock Stars.