Easy appointments Good at updating while I wait Professional service advisors Easy check out with or without using rewards

Smooth process with all parties involved.

Dontae was helpful and my car was completed quickly Great service and a fantastic attention to detail

She was able to get my repair scheduled and was very nice! Personal Professional informative

Very efficant and pleasant Very efficant and pleasant. They always go above and beyond and make sure they explain all work before I leave.

The service guy was right on time. I gave him my key to the Focus and just let him do his thing. He was pleasant, friendly and he inspected to make sure the car would run properly without anymore problems from the recall. I'm 79 years old and live in the southwest part of Jefferson County. I appreciate the opportunity of Oxmoor Ford to come to me instead of me fighting the insane traffic from my house to Oxmoor. So convenient!! I can tell the car runs better. He let me know that my brakes were going to have to be worked on, but not at this time. Oxmoor Ford has treated this customer very well and tries to accommodate a problem as soon as they can for me.

I had a great experience with Ashley during my first visit to Oxmoor Service Center. She was very helpful, knowledgeable and professional.

Oxmoor Dealership is easy and convenient to work with. Dontae Smith is a great service provider and replies timely and is knowledgeable.

Great service, Effort was booked online, All of the work was completed well and in a timely manner.

We bought our Ford Escape 2 yrs ago and Oxmoor offered us a great deal and continue to be here for us for maintenance They even came to our home for The Works service! They're awesome!

Austin was great working with him. He made sure the vehicle I purchased was fully serviced before pulling off the lot. He kept me updated on everything. I appreciate all the members who helped with making my down payment, financing! 10/10 dealership. I recommend anyone who is looking to purchase a vehicle to come check Oxmore out. They also have great members willing to assist with cheaper car insurance. I absolutely love my car! It’s exactly what I wanted! Great team working hard and together to bring great customer service and experience.

Jeff is great Jeff is great, Jeff is great, and Jeff is great Great great

First time customer. Scheduled service online for 2 issues: 1) Drain and refill radiator and 2) Multiple brake light warnings such as ABS light, Hill descent and traction control which would require diagnostic service. When I arrived, service advisor Ashley quoted up to 5 day repair period that would require leaving vehicle which I did not know and wasn’t prepared to do. I waited for the drain and fill to be completed and left without the brake faults being addressed. I called and spoke with a representative about the issue. He took responsibility and said I should have received a call prior to my appointment apprising me of the extended wait period for diagnosis and repair of the brake faults. He apologized and stated the issue would be addressed. Service advisor and manager were both professional and handled it appropriately. Whoever is responsible for handling the service scheduling for online reservations did not do their job which caused and cost the dealership money and a slight hit to their reputation. 4/5 stars this time.

I went in for an oil change on my 2022 Edge. Robert approached me and started to talk to me lice a person, not a customer. He made me feel very welcome. I told him i was interested in an older truck and he told me of one that was on the lot. My offer was accepted, he then went out of his way to help me get both vehicles back to my house. he should be considered an extremely valuable member of your team at Oxmoor. I have done a lot of business there and will continue to do it.

Oxmoor spent 3 days removing a broken stud from the head and only charged me a token extra hours. I will use Oxmoor for all future service.