Customer Testimonials in Louisville KY
Jeff was very professional and he got my truck done i. The amount of time that he had said it would take approximately also everyone there was quite attentive and polite
Scheduling was quick and easy. They offered remote service, which was extremely helpful. Eric was very professional and friendly. He called ahead to let me know he was on his way and finish the work quickly.
Twilight was broke. And Brandon took care of getting a new part! Thank you Brandon
Highly recommend!! Conner Maros was the best!! He is very straightforward, explains everything, and listens to all of your requests!! Thank you again!!
Ashley was very professional and kind. She listened to my needs and my frustration and was able to get the issue I was experiencing resolved.
Hello,Today was my Anniversary Nov 10 and I was looking for truck got to lot drove around and look around there was at least 4 salesmen lingering at rear where used vehicles and I was close to door another Gentlemen gave me eye contact not a sole bother to ask me did I need help at all,I wanted to buy truck for gift to myself for my military service,Sadly this is world we live in people get jobs and don't want perform
Great people and answered all questions Will return for more services and offerings in the future
Happy sad awesome hilarious antenna fun happy holidays eat more turkey Cheaper gas work less play more golf
Friendly attention to detail quick Awesome person well knowledge respectful Came early when didn't have too and went straight to work
Was a great experience and. Was very helpful and nice. Fast and easy. Was a clean and nice setting area.
Jeff and the team at Oxmoor always do a great job. Service with a smile.
It was on time for the schedule. It was quick. Waiting area was a good place for me to work. I can trust the quality of the work. I didn’t feel like they were trying to sell me something I didn’t need. My only request is to have had black tea in the waiting area. They may have had it, but I couldn’t find it.
Scheduled my first oil change with a vehicle that was bought from there over the phone. Wasn't told where to go for the service at dealership. Once there had to ask where to go. Jim in service talked to me when pulling up. Jim said your here for your oil change? I replied yes, full synthetic right. Yes ma'am Jim replied. After service got told to pay for air filter I didn't approve. Jim called next morning and called me a thief for not paying for an air filter I didn't approve. I will NEVER go ... Read More Google - Nov 9, 2026
I got to use my points, which was nice. They took my car right on back when I arrived and was finished when they said
Jim in service made my experience terrible. I did not get a clear description of the service I was receiving to my vehicle.
It was all good, just now sure about the outcome with my car Will call
Very disappointing. Shop had the truck for an entire week for a Check Engine light. Didn’t get it diagnosed until Thursday. The only issue discovered was the issue from the error code which I knew going in. Truck still runs rough. Check engine light came on less than 24 hours after I got the truck back. The bill was almost $700.
I bought a used truck here and i have about 5000 miles on it not even owning it for a few months. Found a coolant leak from the back of the engine and looks like its a valley plate leaking that needs replaced... you would think oxmoor ford being a reputable brand wouldn't sell you a truck with hidden problems but apparently they are not as reputable as I thought or was told. basically was told that because it was sold as is that its my issue now. Thank you, Oxmoor Ford.
Also have to mention the most slimy comment ... Read More Google - Nov 7, 2026
Love receiving the video report of my service. Brandon was efficient and a great communicator of details. I received a good report on the condition of my car and they didn't try to force extra services on me. It was an excellent experience.
He came to my home, a very polite African American gentleman. He was fast and did a great job!
Prompt action and to the point as usually. Friendly, professional and respectful people are serving at OXMOOR Ford. Kudos to the team and the leadership of that dealership!
Go see Austin Sharp if you are in the market for a vehicle. He is personable, great communicator, and an over all genuine guy. The truck and all appropriate party’s were lined up and waiting on my arrival to dealership. Eric in finance was quick and knowledgeable! Overall happy with my new F150 from Oxmoor Ford. I will recommend Oxmoor auto group to anyone needing new vehicle
Very good experience. I'll be back. Brandon Bond is very good to work with such a nice young man.
Very easy process. I was given updates with the services performed and the estimated time it would take.
Dontae was great. He kept me informed, during my visit. unfortunately it took three hours for an oil change, when it was told it would be about 1.5 hours. Dontae was kind enough to waive the charge, which is appreciated.
Did a decent job here with everything we will definitely buy another vehicle here in the future!
Oxmoor Ford has provided me with excellent service since I bought my first vehicle there in November 2020.
I love Oxmoor Ford; they treated me fairly. I have bought many cars in my life, but no one has treated me as well as Oxmoor Ford.
I did not receive a new oil change sticker or any communication on what was inspected during my oils change.
Over and above expectations. Both Jeff and Jason took great are of me. Booking next appointment soon.
Over and above expected service by Jeff V and Jason Bolens. Quality work, Expedition runs Great.
Efficient and convenient. I was kept well informed Efficient and convenient. I was kept well informed. Dontae did a fantastic job
Ashley Austin was amazing and she seemed to be working harder than anybody there so I really appreciate her and will definitely recommend you guys others! Ashley carried herself like a boss and I respect that energy!
Excellent in every way Eric was on time, professional and efficient. He was a great person to have for this mobile experience.
Best service, care for customer needs as well Jeff was on time for my visit, knew the repair needs for my car, and contacted me when the repair was finished and helped with the closing paperwork. He was excellent to deal with.
Julie was very helpful with connecting me with Clyde. Clyde got me in for an oil change the next day.
Valet pickup and drop off was so convenient and made a very hectic week much easier on me. Thank you so much
They were able to take my truck late afternoon the same day for service. They greeted me and took my information quickly
Professional and friendly and quality service. Highly recommend Oxmoor service. Scheduled promptly for my service.
Excellent communication process Clyde was very proactive from the initial call through completion of the warranty recall.
Great Treated me like family Great people I would like to buy again or trade in my truck
Great Good service and dealership Was waited on quick Great service Thanks For great service
Oxmoor Ford always delivers prompt service, premium service, and quick fast and detailed excellent service
Brought my 22 explorer with 67k miles in with transmission issues. Scheduled the appointment but vehicle sat for days untouched and the issue was identified complete rebuild that took 2 weeks. Service fixed the issue so I thought. $14k warranty work. Brought vehicle home strong smell of burning transmission fluid took to car wash and drove home only for it to be leaking transmission fluid in my drive way A Lot of Fluid which we didnt find until Wife drove vehicle to grocery store and Transmission started acting crazy burning smell got so bad she called me asking how I even rode ... Read More DealerRater - Oct 29, 2026
I was pleased with everything thank you enjoying my ride thanks 🤗 Everybody was nice and Professional
Good Done right my car was still clean so they careful while working on it
Efficient and kept me updated Efficient and kept me updated with the status of my vehicle.
I’ve had a few problems in the past with them getting things right the first time, but this time they really took care of me quickly. Very pleased.
Scheduled appointment in advance. Service Rep was courteous and professional. Waiting time a little long but manageable
Purchased a vehicle from this dealership about 2 weeks ago. the transaction was swift and smooth. not much haggling. the salesperson Eddie was informative and straight forward, answered all questions and understood my needs quickly. He is bilingual, fluent in both English and Spanish, which is very helpful.
Purchased a new 2026 F150 from my salesman, Conner Maros, and I could not have been more happy with the experience. Conner and the dealership knew I had a very strict budget and got my payment exactly where I wanted it. A definite plus was the fact that I was in and out of the dealership in a very short time. If I could give a 6-star review, I would!!!!
The service was incredibly convenient. And the service tech was professional, respectful, and diligent. Will use again.
Got my car in quick called me when finished very good customer service Positive experience
Very helpful and explained the process of everything. Told my how often I needed to have service
My appointment was easy to schedule . I was checked in promptly and services were done within the promised time. Everything was very efficient.
Great experience. Daron and all other staff were very professional and friendly. Service was great.
I like being able to call or text to get a schedule for drop off or wait for service. I like having a qualified service advisor to deal with when coming in for service.
Oxmoor Ford has always been my first choice for service for my Lincoln MKC. They are efficient, never try to upsell me, always point out car systems we will keep watch on (like next time, brakes) and are reasonable.
The gentleman that I worked with was very professional. He gave me a timeframe and my car was done within that timeframe.
(Translated by Google) You have to come here with a lot of patience and calm, but if I had to buy another car, I wouldn't do it here. I recommend the Chevy instead, and ask for Arturo. (Original) En este lugar tienes que venir con mucha paciencia y calma pero si tengo que comprar otro carro aquí no lo aria yo le recomendó mejor La Chevy y pregunta por Arturo
Friendly and easy to get along with. F The facility is clean and waiting room is comfortable and coffee available.
They always get me scheduled in a timely manner and my service is fast! No complaints
It was great and very quick It was great very quick service from online service to the in person experience
They do good work. I think they care about their customers and do what the can to help.
They Gave me a great discount and helped my find my sunglasses so im grateful
Service Manager Jeff was friendly and courteous. Service was timely. Waiting room was spacious and very clean and inviting.
Called Doug Kimmons told him what I was looking for in a month he had me a truck
Love them only dealership I go too They get me in and out with no problem. And trust them
Timely service. Job well done. I can’t think of any more to say. Thank you.
Smooth and consistent. Every person was attentive and accommodating as much as the rules would allow. Video proof of service is excellent edition.
As part of the service they rotated my F350 tires and left my rear tire pressures at 30 PSI instead of the recommended 80. When I messaged to comeback in, my service technician never responded. After not hearing back, I went to the dealership and they were then closed for the day.
I worked with Daron the service is always excellent. The only feedback I would provide. Is you all should send coupons out a little bit more regularly.
I always wait for my vehicle to be serviced so it's always nice to have the amenities in the customer lounge and to be able to work remotely. The team has always provided. Excellent customer service hoping to rake up a few points for some deals later but overall it is a great experience!
The service was much than originally anticipated. Good communication. Much appreciated. I really wish you all did loaner vehicles, especially if my vehicle has to be with the service center for a whole week.
I always deal with Oxmoor Ford. It is where I purchased my car & I find them to be trustworthy.
Eduardo was my sales guy, not Eric. Eddie was good Eddie was my sales guy, not Eric. Eddie did a great job to help me get the rate I was looking to pay.
I had to have my Escape repaired. It was still under warranty. I am very pleased with the service I received.
Wrong part ordered at first, but two days later service was very prompt and courteous. Was in and out in a flash! Jeff was excellent. Wish all service centers were this good.
Service was performed with in the time specified Service rep was able to use a coupon to reduce service expense This assistance will be remembered next time I am evaluating having a needed service performed
Everything went well. The parts arrived when Jeff said they would and the car was ready the day he said it would be. All around a good experience
Time efficient and completely professional service that I had not experienced with another brand, ever.
Had to replace the turbo on my 2024 Escape. Fortunately, it was still under warranty. Jeff VanBuskirk at Oxmoor Ford took good care of me. Thanks, Jeff and crew!
It was great Arrived on time to do work at my home. Accomplished needed service in a timely manner
Fast, friendly service. Up front on all needed repairs with detailed information. Asked if i was clear on all work to be done, if i had any questions, and was it ok to proceed on all work before starting.
No urgency was given to my service concern. I provided video evidence of the problem and when the issue did not take place while the vehicle was in the service departments possession, it was dismissed and I was told to pick up the vehicle. Zero support that there was an obvious repair need. The issue has occurred again on 10/14 and I again Have a video.
Lack of proper skills to diagnose issues in vehicles. Lack of accurate communication. Lack of customer service. Lack of upholding Ford standards and policies.
If you’re looking to purchase a new truck, go to Oxmoor and ask for Connor! Of all the vehicles I’ve purchased over the years in multiple states, this experience was hands down the best. Easy to work with, very reasonable with the negotiation, and has gone above and beyond even after the purchase was complete to help me out. 10/10, will purchase from Connor again!
Ashley Austin was terrific. Went above to fix my car.
It's pitiful. I've been waiting on a callback for two days. The first callback came in and I was hung up on. The second callback came in, I was hung up on. I've left multiple messages. Still zero responses.
Customer service is pretty bad here. You definitely don't get the feeling that they want to help you. I have been twice and both times have had poor customer service.
Great service, was there as soon as I got out my car asking to be helped
Courteous and prompt It was easy to schedule an appointment and make updates. The service team was responsive to my needs.
I had an appointment and when I showed up I was told I’d have an hour and a half wait until they could service my truck and that I might want to schedule service for a different day. I did not since it was my only day to get service. Then when I got home, I had an oil leak on my concrete driveway. I tried contacting the dealership and I was told a manager would contact me and I haven’t received any phone call, text, or email. I have lived and worked all over the country. This ... Read More DealerRater - Oct 12, 2026
Excellent Staff especially Dantae! I do appreciate his kindness and quick response to my questions!
As always, the people at Oxmoor Ford are so very Friendly, anxious to assist, and knowledgeable. My advisor, Dantae is tops! He takes such great care of me and my recent Ford issues down to just my simple oil change. I feel blessed to be part of his team!
The Oxmoor team was great! They saw me quickly and were super kind. I appreciate how they priced out the brake change I’ll need next time I go in so that I can plan for it. Thanks!
Very attentive, wants to solve my issues, great courtesy pick up service Communication is superb
Easy, high quality, exceptional detail and updates It was a seamless experience that maximized my time