Customer Testimonials in Louisville KY
John S was super helpful and the rest of team were great as well. I would definitely recommend coming to this location.
They fixed the recall problem, there was a problem with the payment on the windshield wiper I purchased. Hopefully it was solved.
Easy to get an online appointment; quick check-in; good accommodations to wait; very good customer service; wait was not long and car serviced to satisfaction.
Jeff and Desiree are wonderful people! Their customer service was absolutely outstanding. They treated me extremely well, with great attention, professionalism, and kindness. I’m very happy and satisfied with the service I received. Keep up the amazing work! Congratulations to both of you for the excellent service! ⭐⭐⭐⭐⭐
It was great Everyone you walk past, said hi with smiles, let alone all the different types of coffees you could have, all I needed was a sandwich ??, naw just playing but a great and friendly experience
I previously took my vehicle to tri county for recall repair. They had my vehicle all day and didn't look at one recall item. They wanted to keep it for additional days. Oxmoor ford took care of all of my recalls in less than a day. I was originally told two days but it was finished after one!
Very kind and professional. They took their time to carefully service my Mustang. Great and thorough
I my truck set two weeks with no one working it
Then at two weeks it was brought inside supposedly put on a rack
One more week goes by with no diagnosis
I did not get a rental car until after two weeks
Finally a diagnosis of a high power fuse/ bad junction box. A common ford problem
This problem would have shown up as soon as they plugged the computer to it so three weeks wasted
Then finally estimate come in recommending a new hybrid battery and junction box
And wanted me to approve it with no proof the ... Read More DealerRater - Aug 12, 2026
Always do a thorough job. They are a pleasure to work with. Keep up the good work.
Deligent effort to find trouble. Unable to find problems or give explanations. Perhaps problem with key reader.
On time for appt but took over 1 hour for oil change. Too long when other oil change places advertise 10 minutes.
They took my Explorer in for recalls right away. Stayed in contact with me on the progress
Very prompt, professional and pleasant Very honest about what I needed service and what didn't need service
Courteous service technicians. Checking in was easy and pick up and check out was efficient.
The service department is the worst I will never come back to Oxmoor Ford for service. ever again.
The dealership was fine. The cashiers were a 5. Just the grease on the inside door was a problem.
I wanted to have some preventative maintenance done on my 2022 Ford edge. I set the appointment up via my Ford app. Ashley has been my service technician before and I was glad that she was there for me again. Everything went great. It was an all day job so they had a driver bring me home. I picked it up the next morning as promised. I couldn't be happier with the whole process.
Perfect Everything was perfect with my experience Steve was super nice and made me feel very comfortable
Set up appt through app, wasn't told id be without my car for up to 5 days until I got there. No loaner until diagnosed(I understand that), not diagnosed for 8 days(don't understand that). No updates to let me know when my vehicle would be seen(that wasn't solicited by me) or why it wasn't diagnosed yet. Too busy for me to take my car too again. Once it was seen, the work was good as far as I know.
We had a mobile home visit to fix a recall issue It was very convenient
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I cannot say enough wonderful things about this dealership and the entire team! From the very beginning, their communication was exceptional. They were responsive, transparent, patient, and genuinely kind throughout the entire process.
What really stood out to me was how far they went above and beyond to make everything as easy and stress-free as possible. I never felt pressured or like just another customer. They truly listened to what I needed, answered every question I had, and made me feel valued every step of the way.
Everyone I interacted with was incredibly friendly, professional, and accommodating. It’s rare ... Read More Google - Aug 8, 2026
Very polite and explained everything to me! Nice job. Called me very quick when my truck was ready.
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I cannot say enough wonderful things about this dealership and the entire team! From the very beginning, their communication was exceptional. They were responsive, transparent, patient, and genuinely kind throughout the entire process.
What really stood out to me was how far they went above and beyond to make everything as easy and stress-free as possible. I never felt pressured or like just another customer. They truly listened to what I needed, answered every question I had, and made me feel valued every step of the way.
Everyone I interacted with was incredibly friendly, professional, and accommodating. It’s rare ... Read More DealerRater - Aug 8, 2026
The sales team and finance manager at Oxmoor Ford made my buying experience top notch. I would highly recommend them for any vehicle purchases.
Brandon kept in touch with me to let me know when my car was ready.
She was so friendly! I was nervous to go in there because I don't know much about cars but I felt very well taken care of. she was able to answer all of my questions and I felt very well taken care of! She was also able to decrease the price of the service I needed which was wonderful
Nothing out of the ordinary, good service. A week seemed a little excessive for what was done, but everything seems repaired so all is good.
The team was ready to go on my scheduled visit. Informed me every step along the way. Shout out to Daron at Oxmore.
Safety wasn't a TOP Priority My car wasn't put back together and I could've lost my life and my grandchildren
The gentleman that took care of me was curious and professional. I would recommend anyone to your service/repair shop. Thank you.
Excellent Great customer service and great advice from top to bottom the best Oxmoor Ford
My contact was great im not happy a little bit of oil was spilled over under hood .
Very pleasant experience. I'm a 65 year old lady and sometimes when you have to deal with someone working on your car it can be a little nerve-wracking. But Brandon was an awesome young man. He made me feel very comfortable and I wouldn't hesitate to bring my car back to Oxmoor Ford. Thanks again.
They were able to get me in for scheduled Recall service quickly and instead of the possible 2 days it only took one.
They found the issue with my c-max and I was pleased with the price and satisfaction of service.
Have been dealing with Oxmoor Ford for decades. Always a great experience from sales to service. Doug Kimmons makes the buying experience trouble free and enjoyable, which is increasingly rare in today’s world. We trust him implicitly with our vehicle purchases
Was without my car for 3 weeks. Sat at dealership for 5 days before it was even touched. My car was still drivable and to not have it for those 5 days was ridiculous
I love your new service i think it’s going to be great for everyone
Bought a car and had my car serviced for a recall. Both transactions were perfect. Impressed with how clean the service area was. Everyone was very helpful and pleasant.
Need to communicate more Keep in touch with client while they are waiting....I had to ask after waiting for 2 hours
He was very personable and knowledgeable. Was a pleasure to talk to as he took care of our recall items.
Took longer and charged more than the warranty paid which seems wrong. Over charged me for the job done.
Prompt, effecient and courteous. Great customer Service!!! Jeff has helped me before and great both times!!!!!
A salesman once told me that if he doesn't get a 5 he gets fired. You haven't listened to anything I've said!
Oxmoor Ford did an excellent job with scheduling and completing this mini recall work. Excellent technician as well.
I did not have a pleasant experience or positive first impression. I saw the service center has a 1.7 rating on Google before going in and hoped that was just a coupe disgruntled customers review bombing. Unfortunately, that rating is far more accurate based on my own experience.
organized and professional. willing to negotiate.
Super friendly kept me in informed of all recommendations that I needed and didn't need. I'll definitely be back.
Fast service, helpful staff. Great customer service Service was quick, everyone was helpful and nice
Reliable, great communication, did what was requested. No more words No more words No more words
Professional Jeff was professional and contacted me immediately once my car was completed. Great customer service skills.
We absolutely love oxmoor ford's service department. Its the only place we trust with all of our vehicles.
Easy to set up. Enjoyed the mobile service. And the Tech was very prompt and very nice.
My only complaint was that the oil life monitor wasn't reset after my oil change. It was no problem to do it myself...but then I got paranoid whether the work was actually done ??. I thought the overall experience was 5 star (excellent) overall and I'm a fan of Oxmoor Ford.
I had a pleasant experience at Oxmoor Ford when I brought in my 2020 EscapeHybrud for 3 recalls. They handled the situation with the utmost professionalism. I will continue to use them in the future for any recalls.
Always professional in every aspect. This last visit some things took longer than anticipated, but Daron was quick to make things right for me. They obviously care about customer service at Oxmoor. That is why they will continue to get my business.
I have bought several trucks from oxmoor ford over the years. I always ask for John Safi. He’s the best! No pressure and helpful throughout the process. I’m not buying a truck from a dealership, I’m buying from a friend. I know it sounds cliche but it’s true. Anyone in the area interested in something new to drive couldn’t do better by going to see John at Oxmoor Ford. 10/10 for the win!
The dealership was honest about the issue being tires and not something else. The service person could have advised to continue with the alignment but advised not to because it wouldn’t help. Kept us from spending money for no reason. Thank you for being honest.
Excellent Excellent service Excellent service, It would just be good to wash the vehicle after performing the tune-up.
Always seem to have good service. Clean environment and informative agents that answere all questions
Steve was great to work with! He made the process easy and we had a very positive experience.
The team here were amazing! Working with me on pricing without hassle, and trusted me to ensure that I got the car in time. Would highly recommend!
Daron was very thorough and informative about my vehicle's needs. The job was done quickly.
Timely service, in and out quick. Did what was promised in a timely manner happy
Timely service, in and out quick. Did what was promised in a timely manner happy
Awesome! Jeff took care of everything and was very professional I am highly satisfied with my service
Great customer service. She answered all my questions. She was very knowledgeable and responded promptly to my questions.
Everyone helped us very well. A little miss understanding with the warranty, but all worked out
Communication was the best of the whole experience. Whenever you had a question, it was answered. If you had a concern, it was explained to you.
It took a few days but the problem has been fixed. Excellent Service! Did not cost a fortune either.
Did not fix issue. Concern I brought truck in for was still doing the same thing when I left.
They were very easy to check in for my appointment once it was my tirn
Very friendly , great communication and committed to helping get your vehicle repaired. One of the best experiences we have had with a dealership!
It was Good ?? Everyone was Helpful, friendly, professional, and my experience at Oxmoor Ford was Great ??
It is always a pleasure working with Doug. He takes excellent care of us. Is
Jeff was great. Took the time to answer my questions and explain what needed to be done!
Service department was clean. People were both personable and professional. Service was prompt and communication was timely.
Fantastic Service Department. Dontae was polite, knowledgeable, attentive and friendly. He was able to answer questions I had, also.
Great service, in time. I already did this via text and was texted a second time. Now I get an email. Too much!
This time my experience was good. Dontae definitely went above and beyond. ? This last experience was good.
my husband and i just recently purchased from this dealership and we will be coming back when the time comes for our next vehicle! everyone was so professional and kind. they really helped us get the best deal we could get for our vehicle. oxmoor ford was by far the best experience we’ve had at a dealership.
My 2019 white Ford expedition max was there for 6 days, we were told it needed a new battery and that it was put in. I paid for it over the phone and when we came to pick it up we were given the wrong vehicle and our expedition had not had any work done on it. I will be calling on Monday to speak to management.
3rd time all work was not completed , to busy to return vehicle to finish service work, but have to get what I pay for, this is not good.
Brandon helped me determine the best tires for my Ford vehicle and tracked my service efficiently. My service took less time than expected and exceeded my expectations.
Generally friendly people. Slightly disorganized and slow. It took too long to get my car back. I would've liked to have the dealership push for a warranty coverage a bit more. The online services don't seem to work very well.
They were very efficient and accommodating. All of the staff was very polite and eager to assist.
Easy Quick and easy recall work done in a timely manner. Very professional Easy easy
They serviced my car quickly and he helped me sync my new phone to the car. Very nice, courteous and helpful young man.
I will use Oxmoor Ford in the future Jason serve manager Stands behind their work
They fixed the car quickly and efficiently. Great communicators as well. I will be back!
Excellent service and extremely polite employees. I would highly recommend They where professional and very informative if my vehicle and what was performed
My service advisor, Ashley Austin was absolutely amazing! Made an appointment for a recall item to be repaired and she was able to make an appointment to fit my schedule and the technicians were able to get me in and out in less than an hour!
I reported that my truck is vibrating at 40-60mph upon acceleration. They stated they would fix the problem and take care of it. The problem is still occurring.
The salesman I worked with Steve, told me that in my bill of sale there would be a documented “I owe You” 3 oil changes. Upon telling that to the service department, not only was it not documented, but the sale itself was not documented. To the point they were stating that I was the former owner of the vehicle and they had already serviced my vehicle enough times, not to warrant ... Read More DealerRater - Jul 17, 2026
I had a great experience with Oxmoor Ford from start to finish\. Everyone was professional, friendly, and easy to work with\. They made the entire process smooth and stress\-free, answered all of my questions, Their customer service was outstanding, and it’s clear they value their customers\. I highly recommend Oxmoor Ford to anyone looking for a dealership that’s honest, organized, and truly committed to providing a great buying experience\. Thank you for making everything so easy\!
Fast service and friendly staff. Was in and out in about 45 minutes, no hassle.
I always have a good experience with Oxmoor Ford. Everything was fine. No complaints. Yay! ??
Always prompt and courteous service. Very friendly and knowledgeable Technicians. Best Service Department I’ve dealt with by far.
The worst The worst and the most racist place I ever dealt with the person Jeff VanBuskirk was racist and very unprofessional I won't ever send anyone to your place