Customer Testimonials in Louisville KY
I called on a Friday and they were able to get my car in to make repairs for a couple of recalls on the following Monday. Work was completed in just a couple hours and was ready for pickup by 10:00am. Very impressive with the scheduling and the speed in which the repairs were made. I will definitely be back.
Done a great job on my truck service guy was good to deal with Oxmoor ford rocks
I genuinely had a horrible experience with this dealership and regret purchasing a vehicle from them. They lied about service records, we had to return the vehicle 2 separate time for additional work to be fixed, they said they fixed things but it wasn’t actually fixed, the salesman John was pushy and wouldn’t allow us space to look at vehicles without feeling smothered - even though I asked for space. Would not recommend.. this place does not have their xxxx together
Informative, efficient, and courteous. The staff made sure to ask if I wanted to use my points to save some money. I appreciate their thoughtfulness.
They called me to set up a mobile service for a recall. So easy. Efficient. Professional and timely!
I scheduled my Appointment on line. I was a little early, but Ashley moved me right through. In a little over an hour I was on the road. Perfect service as always. Oxmoor Ford Service Center is the best.
Easy breezy loved Ashley Great experience it was easy breezy lived Ashley please keep her shes thorough
pleasant! A pleasant experience from start to finish; will be back in the future. Thank you...
Always pleasant... Great people skills, and knowledgeable! Answered all my questions. Second time I deal with him, and from now on, I will ask for him by name...
Went out of their way to provide a low price with excellent service and quality work. Excellent communication.
Brandon Bond went above and beyond helping me out. In the future if I have issues, he's who I will be calling.
Quick, efficient and great communication as the work was in process. I was very please with overall ease of scheduling and dropping off for service .
Quick, efficient and great communication as the work was in process. I was very please with overall ease of scheduling and dropping off for service .
Courteous and professional cannot give enough accolades to show my gratitude for the entire service staff.
Communication was perfect and the service was done flawlessly. I would recommend them to anyone!
It was great experience overall Everything was in order and done in timely manner. The waiting area was well equipped and I could work from there .
Amazing He was great! And quick. I think he was done checking the truck in 10 minutes or so.
He only gave me information that was necessary or needed attention. Professional and friendly man
Already did it. Already did it already did it already did it already did it
Kept my truck for 3 days to tell me they can't figure why it's going into limp mode
I really appreciated the mobile service option it was quick and easy Eric was communicative and even arrived early
Absolutely wonderful experience. Clear communication for both the process, work being done, timeline, and price.
Overall experience over the two times we've brought my son's car in has been fair. The work done was to expectation and resolved the issue, but communication has been poor. Both times the car was kept much longer than expected and we had to keep reaching out for updates. Also this last time when my son came to pick up his car, the tire pressure warning light was on and his tire was quite low. I had him turn around, come back to your dealership to add air. After servicing the car and having it for over two ... Read More DealerRater - Jun 24, 2026
Very friendly and attentive. Fixed the car the first time! Ashley was excellent to work with.
Very nice set up. Efficient as they finished 'The Works' within an hour. Clean enviro, knowledgeable staff, decent coffee, wifi good, easy entry/exit.
Attentive. Polite Daron was attentive and polite. Reviewed what was done (routine maintenance) and advised about when I should return for next visit.
Great team with excellent knowledge.
New car sales was helpful but not pushy.
Staff were friendly and efficient. Handled the work promptly and communicated throughout the process. Very easy and will bring my car back in the future if needed.
-Asked for oil change and visual check of tires and suspension. -Oil change was fine -there was no mention of the tires or suspension inspection. -I had to ask the cashier about the tires because I hadn't seen my advisor or gotten a reply to my texts. -2 tires were in critical need of replacement. 2 tires having more severe wear is indicative of a suspension issue. -I took the vehicle to another shop the same day after picking up at oxmoor and the other shop immediately identified visually obvious suspension issues that are being fixed. -I lost confidence in ... Read More DealerRater - Jun 23, 2026
Efficient and smooth execution of the scheduled service at Oxmoor ford in Louisville K.Y.
Was treated right away by Ahmed. Made the process very simple and easy. Very happy
Very friendly, easy to work with. Made the process very simple to navigate. Overall great service
Drop off and Service was fast and easy. Work was good and will continue to use Oxmoor for service needs.
Everything was perfect. They started work right on time and finished everything quickly and efficiently.
From when we first arrived, we were pleasantly greeted by Kenneth whom made himself available to meet our needs from the get-go, and this was a first for us during any visit to other dealerships. Certainly speaks volume about the attention Oxmoor gives their customers and of course was very appreciated. We came with some hard set deal breakers and feel Kenneth, Erik, and the team were able to accommodate what we needed to make this vehicle purchase happen. Even after the purchase Kenneth went out of his way to clean and fuel up the truck and even showed me ... Read More DealerRater - Jun 21, 2026
It was fine. I was disappointed that they did not wash my car like they usually do.
I got a lot of compliments on how on nice my truck was from the second I pulled in.
Did a great job in a very timely manner. Very appreciative of them taking care of my needs and keeping me informed.
Robert did a nice job. No waiting around. Did deal over the phone. Walked in direct to sales office, signed and left in less than 30 minutes! My preferred way of buying a vehicle.
Tremendously professional staff. Motivated but by no means pushy.
Very quick Gave a quick diagnosis for my car and got it back within 2 days
Friendly, timely and reasonable prices Dante was professional and the service was prompt. Nice waiting area
She was extremely responsive and was an excellent communicator. She was extremely responsive and was an excellent communicator.
This dealership has sky high rates. $220 an hour for labor is outrageous. The advisor did answer all my questions. Page 1 had a statement that read “may need service in the future”, but I I have no idea what that may be. Page 2 was not included when handed to my friend. I surely hope that there are other dealers that charge less than $220 an hour for labor. The service was ok, but I will not pay outrageous prices. Quality of service is important, but so his labor rate!!!
The dealership got me in for the recall repair quickly but could have been more clear about the timeline. I said ASAP was great but was urged to make a specific appointment which was 7 am on Friday. I was told Daron would call me soon at 11 am on Friday and then did not hear from him until Tuesday morning and got the car back on Wednesday. Communication would have been helpful for planning purposes for my loaner car. Thanks!
On time got it done in the time he told us. Everyone was so nice
Service and courtesy were excellent. I would go back if I needed to. Would also recommend.
Service department has outstanding customer service, quick turn around for my vehicle and great prices.
The staff at Oxmoor Ford are excellent and I always have a great expeience, I would like to recognize Jeff at the service department, he is always pleasant, professional and friendly. Thank you Jeff, looking forward to my next visit.
The experience there was excellent it was more than I expected to work was done in a timely manner and very professional
Brandon was my interface with the dealership, and it ran very smoothly! I'm very particular about my Bronco, and Brandon worked with me to address multiple concerns!
Everyone was very helpful and things went smoothly ! It was a great experience !
It was my fourth time to the dealer on addressing the same recall on my f150. Now there is another new recall. Every time my truck have been in oxmoor workshop for over night. It has been like this since 2025. It is never fixed. I was told ford tech are contacted in this regards and will get back to me. Instead I have to set up yet another appointment and outcome is the same, "No fix".
First timer. Very nice & helpful. Speedy service had me in and out the door happy.
Excellent service at Oxmoor Ford! I came in for an oil change, and George did an outstanding job. He was professional, friendly, and made sure everything was done quickly and correctly. Highly recommend asking for George if you visit Oxmoor Ford!
The valet service is a great and convenient idea. I was impressed by how quickly the service was performed and the vehicle returned to me.
This dealer ship has helped me pretty good. They helped me get a better rate for me to get a truck. And they helped with the recall on my truck and didn’t have to take it to the dealership.
Quick, Efficient Service. Knowledgeable salesman very easy to work with. Vehicle was ready for me to test drive when I arrived.
Great team to work with! Fast, courteous and the work was spot on. Thanks Oxmoor Ford.
Went in for recall. Everything wasctaken care of. I have 2 more recalls to get done.
Friendly and helpful. Reaches out anytime there's a concern and helps take of it on his side so there's no issues.
Setting up an appointment was awful. No one answered the phone for 2 days then I called the sales department and she put me thru to a different number, at least then I could leave a message. I received a call back quickly, she made an appointment of which I received a confirmation but the next day I received a text saying my appointment was 1/2 hour later then the next week a day before my appointment it was changed back to the original time. Then they day of Dante calls me an hour before the appointment wanting to know if I ... Read More DealerRater - Jun 15, 2026
After being told the vehicle was ready, the keypad hadn't been fixed when I arrived to pick it up. I also found out on my own that the B pillar trim piece that was being repaired was under recall, and that was never previously communicated to me. I was told I still need to pay for the repair despite the recall. Additionally, the sway bar replacement did not remedy the front end popping / clunking sound that the vehicle was originally brought in to diagnose and repair. So I spent $1,200 and one problem was fixed and the other problem is ... Read More DealerRater - Jun 15, 2026
Go getter- honest-- had answers or sought answers. I recommend him as a soon to be top salesman
Everyone was awsome. The salesman recognized me when i came after not seeing for years. That makes you feel important.
So kind and informative!!! I'm not sure the guy's name I spoke with but he has a 2 door bronco and mustang he just got! Super nice guy and full of important information!!!
Quick, efficient and knowledgeable Was friendly and took the time to answer my questions before I left
Phone contact was friendly and helpful. They were obtain service appointments promptly. Texting regarding the progress of work completion was dependable and efficient. Overall, the work was efficient and the price of labor was quite fair.
It was good but was not told the labor charges for the service. Was Was Quoted a price and bill was different
I was very happy with Daron keeping me up to date on my car. Great Job!!!
Made a deal we could work with and worked hard to meet our budget Excellent
The dealership is very accommodating and my service advisor (Dontae Smith) is second to none ... knowledgeable, professional and personable!
Quick communication and on time to pick up Everyone who helped with pick up and delivery was also very nice
He was ready to help me out in a quick manner and was able to answer the questions I had with ease for me to understand. Always a good experience coming to ford
Good. Thank you Very good and fast friendly. Thank you again Thank you a lot
Very nice and helpful throughout the whole process Helped me with any questions I had and notified me of promotions
Prompt service while driving in, dealer techs spent time diagnosing and finding issues, repaired all items and explained to me in detail other possible issues.
Not the same dealership from 6 years ago and that’s a great thing. The sales people there actually want your business and work tirelessly for you. I experienced the most professional customer service from them out of all my car purchases. I can’t stand buying a new vehicle. But Oxmoor made it as efficient and transparent as possible. I left with my dream truck. Thanks y’all!
Service was performed exactly as required. Everything was fixed. I would recommend Oxmoor service to other Ford owners.
The person was nice no problem with him but the issue was not resolved The issue was not resolved
Good price, based on prior dings, poor prep computer fault not fixed inconvenience to me. Good financing.
Phoned in to inquire about a first vehicle for my daughter. Breanna made my appointment, and when I got to the dealership, She introduced me to Connor, who had two vehicles ready to test drive. My daughter chose after testing both. We did the paperwork and concluded business in a two hour time frame. Thanks to all involved.
Great place friendly professional people. Jason was super welcoming helpful.
Very helpful , no pressure, patient , kind Austin as well as mngs were very help willing to answer all my questions, listened to what I needed and wanted. Did not try to pressure me they were all great to work with
Ashley was good to work with. I am taking another car to her. Thank you
Jeff VanBuskirk is a shining light in the automotive service industry. He kept me updated all throughout the process and made sure my Ford was repaired/serviced correctly after Tri-County Ford damaged my vehicle. I will be frequenting this Ford dealership from now on. Many thanks to Oxmoor Ford and Jeff!
Everyone especially Dontae Smith are every polite and try hard to work me in Professional
Wonderful service. Got our vehicle back to us quickly Always takes great care of our vehicles
Got our vehicle in and completed very quickly. Always takes great care of our fleet vehicles
Straight forward and pleasant Accommodating straight forward pleasant very respectable made me feel safe that's the work being done is good.
Excellent service department! Treats customers well Timely service and quick turnaround Very nice and thoughtful employees
Jeff went above and beyond and rectified damages caused by another Ford dealership. I have praised him and the team at Oxmoor on Google. Many thanks Jeff!
I was able to call ahead and make a appointment. They were ready for me upon arrival and finished in the timeframe that was estimated when making the appointment. All work was done 100% and to my satisfaction.
I like the staff and the mobile service, they called me for a recall on my truck, came to my home and fixed it
Skid plate fell off after the following day. Skeptical of other services they provided. Will not be coming back.
Eduardo (Eddie) was spectacular. He made the whole buying process as smooth as can be. Truly the best I’ve experienced by far. Whether it was the warm welcome when we met, covering different cars/specs/engines, or overall hospitality. Truly an artist at work who deserves a promotion as well.